1. Introduction

Welcome to Shel Automation Control Systems TR. LLC (“Shel Automation”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, services, or otherwise interact with us. By accessing or using our services, you agree to the practices described in this policy.

2. Information We Collect

• Personal Data – Name, email address, phone number, company name, role, address.
•  Usage Data – IP address, device type, browser data, site behavior, cookies.
•  Project-Related Data – Technical specifications, requirements, feedback during consultations or service delivery.

3. How We Use Your Information

• Provide, personalize, and maintain our services.
• Communicate with you regarding support, updates, and promotions.
• Analyze usage patterns to optimize performance and enhance systems.
• Ensure legal compliance, maintain internal security, and prevent fraud.

4. How We Share Your Information

• With trusted vendors and partners who support our services.
• To comply with legal obligations or protect rights and safety.
• During mergers or asset transfers, with prior notification.

5. Cookies & Tracking

We use cookies and similar technologies to collect usage data and improve your experience. You may manage or opt out via your browser settings. Please refer to our [Cookie Policy] for details.

6. Your Rights & Choices

You have the right to:

• Access, correct, delete, or port your personal data.
• Opt out of marketing and promotional communications.
• Manage cookies and consent preferences.
• Protect personal data collected from minors (under 16).
  To exercise these rights, please contact us at sales@shelautomation.com.

7. Data Security

We implement industry-standard security measures—such as encryption, access controls, and continuous monitoring—to safeguard personal data from unauthorized access or disclosure.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described or comply with legal obligations. When no longer needed, data is securely deleted or anonymized.

9. International Data Transfers

Data may be transferred and stored internationally. We employ safeguards (e.g., data transfer agreements) to protect your information across borders.

10. Compliance with Regulations

We comply with applicable privacy laws, including UAE’s Personal Data Privacy Law, GDPR (EU), CCPA (California), and India’s IT Rules 2011. You have rights like access, correction, deletion, objection, and data portability.

11. Changes to This Policy

We may update this policy periodically. The “Last Updated” date reflects the latest version. Please review regularly for updates.

12. Contact Us

If you have any questions, requests, or concerns regarding your data privacy, please contact:

Shel Automation Control Systems TR. LLC
PO Box 454183,
Dubai, United Arab Emirates
Phone: +971 4 242 5742 | +971 55 875 0890
Email: sales@shelautomation.com